Killdeer Mountain Manufacturing (KMM) expressed interest in redefining their AS9100D Quality Management System and the employee awareness of how an effective QMS affects them daily.  Impact Dakota met with KMM leadership and discussed the company's vision of an enhanced QMS.  KMM partnered with Impact Dakota to complete an assessment against the AS9100D standard to identify enhancements for AS9100D QMS robustness.  That QMS assessment set the stage for an effective partnership to transfer the QMS knowledge that would set KMM top leadership team up to best understand and transform their QMS to meet their and their customers' needs even better.
 

Impact Dakota upskilled 19 KMM employees in AS9100D internal auditor training and held an audit facilitation training to their established audit plan.  KMM held the remainder of their annual internal audits utilizing the upskilled/re-trained employees.  These events took place prior to KMM's successful AS9100D registration audit.
 

KMM leadership utilized their employees' heightened QMS awareness to implement meaningful changes to their departmental procedures and processes.  "I'll never forget the meeting we saw the whole KMM leadership team just light up because they completely understood their QMS and how their core processes interrelate.  They all chimed in to identify the suppliers, inputs, outputs and customers of their process through a SIPOC exercise during our documentation workshop.  It was just an awesome moment when I saw smiles on every single one of their faces in the room at the same time.  I still remember thinking, 'THAT is what it's all about' and knowing this team is going to the next level with their organization now!"  Jodie Mjoen, CEO of Impact Dakota.  This ensures the QMS matched the customer flow downs and KMM business requirements.  Impact Dakota collaborated with KMM policy/document owners to enhance the documents and integrate the policies into one robust Quality Management System.
 

KMM had a super successful AS9100 registrar audit following these activities that resulted in zero nonconformance findings.  The whole leadership team walks tall now knowing they can speak fluently with their team, customers, and regulatory authorities about their organization's processes and compliance.
 

Impact Dakota remains available for QMS support after implementation is completed.  As part of the MEP national network, Impact Dakota supports client QMS inquiries about areas such as audits, customer technical flow down review and integration of requirements, regulatory authority audit support activities, follow up, or other client technical support requests that arise within the KMM team.